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Edward G. MacDonough, Principal Consultant UtiliDoc LLC was formed in July 2000 to provide document solutions to firms across the United States and Canada. UtiliDoc, as the name implies, has a primary focus in providing these services to utility/energy companies producing high-volume data-driven documents. Ed MacDonough, Principal Consultant at UtiliDoc, has been actively involved with the invoicing of energy products and services for over 20 years. Ed graduated from Western Michigan University in 1983 with a Bachelor's of Business Administration degree, majoring in Computer Information Systems. Ed is also an active member of Xplor International, the worldwide association of users and suppliers of the products and services that create, modify, and deliver customized information using a variety of document technologies, and SBAM, the Small Business Association of Michigan. Ed is currently engaged at Pacific Gas & Electric (PG&E) of San Francisco, CA and part-time with National Grid, located in Syracuse, NY. Previously, Ed completed significant Dialogue and Group1 MailStream Plus projects for Reliant Energy and CenterPoint Energy, both based in Houston, TX. In 2005, on assignment in Owings Mills, MD at T. Rowe Price, one of the largest investment management firms in the U.S., Ed developed a new Asset Allocation Statement on CSF/MVS with Workshop and Messenger. Implementation of this new statement was completed in late-2005. In March of 2005, Ed successfully implemented a new invoice and two new disconnect notices at Baltimore Gas & Electric, in partnership with Truepro Consulting Services. A press release of that implementation is available on BGE's website. These new documents were developed using Exstream Dialogue interfacing with BGE's Customer/1 CIS . Ed also assisted in the redeployment of BGE's correspondence system on Dialogue, and worked with BGE's in-house staff with knowledge transfer of the application. Ed's primary client in 2003 was DTE Energy, one of the top ten utility companies in the U.S., with a market capitalization of over $7.8 billion. Ed, working with DTE's in-house staff, successfully delivered a new billing statement for their commercial and industrial customers. The new statements feature duplex printing and use highlight color at a speed of over 370 2-up pages per minute. Ed's primary client from 2000 to 2003 was Entergy Corporation of New Orleans, LA, which is currently billing over 120,000 invoices per night from an SAP/CCS system integrated with CSF MVS. Ed also worked as an employee and consultant for many years at MichCon (Michigan Consolidated Gas Co.), which is now a subsidiary of DTE Energy of Detroit. While at MichCon, Ed was the primary developer of an AFP-generation module that printed highly-customized all-points-addressable statements before the advent of advanced document composition tools, such as CSF and Dialogue. Over a period of 10 years, in excess of 120 million invoices were generated from this custom print engine software. From 1997 to 2000, Ed was a key part of the Bill Print Team that produced CSF/Messenger-based invoices for the newly deployed CSS Integrity system from IBM Global Services. Ed is member of the Exstream Dialogue User's Group, a community of dedicated Dialogue users formed to assist each other with technical issues, and to identify and prioritize potential enhancements to the existing Dialogue software. Ed is also an active member of the PrintMonkey web forum for document composition professionals, and has published several articles on this web site. In addition, Ed is an avid reader of Platt's Energy Business & Technology, docume.nt Magazine, and OutputLinks, trade publications devoted to the utility and document industries, respectively. Ed attended the 2002 and 2004 Dialogue User's Conferences, and is quoted in the Exstream Software's "Impact on Utilities" marketing brochure. Ed also attended the 1999 and 2003 CSF Technology Conferences and the 1996 and 2005 CIS Conferences.
Ed MacDonough, 2005
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